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For most of my career, thinking was something you did on the way to a deliverable. Buried in the hours. Billed as “strategy,” if at all.

Then the job got bigger. Channels multiplied. Customers started meeting brands everywhere, from the app to the hold music. The ad became one chapter in a story the whole company writes, and creative thinking moved from the edit suite into the boardroom. AI finishes the job. Making things is now nearly free. Deciding what’s worth making is the work.
That’s what I write about here.

Read a few.
If one sounds like the problem on your desk, let’s talk.

in closing

Bob Fitzgerald September 20, 2025

Yes, the world has changed.
The old model is dead. Agency of record, gone. 
TV spend has been surpassed by mobile.
And social. And content. And change, change, change.

And finally AI

But my job, our job, remains what it has always been -
generate meaning, tell stories, provide context,
and above all, create connections.

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the big big idea

AI has made creative capacity almost unlimited.

It can research, write, design, produce, test, adapt and try again at a scale no creative person could match. It can help a brand remember what it has learned, find patterns in what people say and do, explore ideas once too expensive to pursue and turn one story into a thousand expressions.

That changes the economics of creativity. It changes where brands can be managed, how ideas are developed, how stories travel and how precisely communication can be shaped around the person receiving it.

But capacity is not direction.

More ideas do not tell us which idea is good. More data does not explain the person behind the click. More fluent content does not make a brand memorable. A story can spread without being true, coherent or worth believing.

Someone still has to know what we are trying to say. What a brand can credibly own. What people might feel, remember, repeat and do. What is merely clever and what is actually true. What to pursue. What to protect. What to keep working on.

And which idea is the one.

AI has made almost anything possible.

Which makes knowing what to do with it the whole job.

Bob Fitzgerald - 617-835-9655 - bobfitzgerald@me.com Powered by Squarespace